**We help the world run better**
***
Do you enjoy delivering a great customer experience and interacting with customers and colleagues all over the world? Do you have a knack for digging into problems and constantly expanding your knowledge? If your answered yes, our support area may be a great fit for you! Be part of our Support Talent Community and we might contact you in order to start a career conversation.
We are looking for a person who is driven by a desire to provide our customers with outstanding customer service. The primary responsibility is to assist our customers in resolving issues related to the implementation, deployment, functionality, and usage of SAP Products.
**EXPECTATIONS AND TASKS**
Meet, work, and talk to colleagues and customers from all around the world! On support teams, you will collaborate with global support engineers across the product area to drive positive customer outcomes, in a fast-paced environment and work cross-culturally.
- Be accountable and self-driven for the assigned tasks and for the personal development, asking for help when needed and being mindful of continuous learning opportunities;
- Be a team player that is both eager to learn and to share knowledge;
- Safeguard customers in critical/escalated situations;
- Demonstrate logical thinking for solving a wide range of issues with different levels of complexity;
- Flexibility to work during some holidays and some weekends based on business needs.
- When needed, report errors to development teams;
- Managing internal and external escalations incl. Customer communication
- Own and be responsible for concurrent incidents in a ticketing system.
- Research, analyze and troubleshoot all incoming case and service requests.
**QUALIFICATIONS / SKILLS AND COMPETENC**IES
- At least one programming knowledge, especially in reading (HTML5, Java, Java Script, C++, ABAP/4 etc)
- At least one database strong knowledge (Microsoft SQL Server, SAP MaxDB or other relational DB e.g. MySQL, Sybase ASE, Oracle, Informix, DB2, etc.)
- Ability in troubleshooting and/debugging, root cause analysis
- Excellent customer focus and communication skills (oral/written)
- Problem solving/analytical skills
- Fluent in English (Spanish skills would be a benefit)
- Knowledge of ERP/ CRM process and document creation.
- Familiarity with SSO (Single Sign-on) technologies, particularly SAML, is a plus
**EDUCATION AND WORK EXPERIENCE**
- Familiarity with Customer Service, Consulting or Support for software or other Information Technology products;
- Familiarity with Business Software (SAP or comparable solutions) and/or Business Processes.
**LOCATION**: São Leopoldo - RS
Joining the global SAP Family, you will become an ambassador for the Support Organization. The learning never ends - you are expected to continuously learn and up-skill during your time here.
We hope you feel the satisfaction from delivering a solution to customers that make their businesses run simpler and better!
**We build breakthroughs together**
**We win with inclusion**
SAP’s culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone - regardless of background - feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better and more equitable world.
Requisition ID: 353485 | Work Area: Administration | Expected Travel: 0 - 10% | Career Status: Professional | Employment Type: Regular Full Time | Additional Locations: #LI-Hybrid