Job Title: Sales Support Specialist
Summary:
We are seeking a highly organized and detail-oriented Sales Support Specialist to join our team. In this role, you will be responsible for providing exceptional customer service, ensuring timely delivery of post-sales services, and maintaining accurate records.
About the Role:
This is an exciting opportunity for a motivated individual to take on a challenging role in a fast-paced environment. As a Sales Support Specialist, you will be working closely with customers to understand their needs, resolve issues, and provide solutions that meet their expectations.
Responsibilities:
* Customer Service:
o Provide prompt and courteous assistance to customers via phone, email, or in-person.
o Respond to customer inquiries and resolve issues in a professional manner.
* Post-Sales Services:
o Coordinate and ensure timely delivery of post-sales services, including warranty claims and parts supply.
o Maintain accurate records of customer interactions, including emails, calls, and meetings.
* Administrative Tasks:
o Assist in managing and monitoring administrative tasks, such as document control and reporting.
o Help maintain a clean and organized workspace, adhering to company standards.
Requirements:
To succeed in this role, you will need:
* Education: High school diploma or equivalent required; technical or higher education in administration, logistics, or related fields preferred.
* Experience: Minimum 6 months to 1 year experience in administrative activities, customer service, or related post-sales areas.
* Skills:
o Basic understanding of post-sales processes and customer service principles.
o Ability to efficiently organize information, documents, and processes.
o Quickly identify demands and provide prompt solutions.
What We Offer:
We offer a dynamic work environment, opportunities for growth and development, and a competitive compensation package. If you are a motivated and detail-oriented individual who enjoys working with customers, we encourage you to apply for this exciting opportunity.