Role Summary
We are seeking a skilled Business Technical Service Analyst to join our team. As a key member, you will play a crucial role in establishing and maintaining long-term relationships with clients, understanding their business objectives, and providing expert technical support.
* Main Responsibilities:
* To develop and maintain positive client relationships, identify business requirements, and guide clients towards standard solutions while maximizing revenue.
* To participate in the evaluation process of client business requirements, effort estimation, and presentation of technical specifications internally and externally.
* To gain knowledge of critical business impact issues from Service Desk and assist with document maintenance for clients' system environments.
* To participate in release management between Service Desk, Compliance, and Project teams, ensuring code releases do not negatively impact client operations.
* To execute simple project/development work plans and revise them as necessary to meet changing needs and requirements.
Requirements
* Bachelor's Degree: Information Technology or related field.
* Experience: Solid experience in Oracle Database and PL/SQL development, consulting with clients to meet business needs, requirements gathering, technical design, and technical presentation.
* Language Skills: Advanced English level for speaking, listening, and writing.
Work Environment
We recognize that innovation and transformation happen in inclusive and safe work environments. We strongly encourage people with disabilities to apply for any job position.
Skill Acquisitions:
* Gain Experience: Develop skills in PL/SQL development, requirements gathering, and technical presentation.
* Cultivate Relationships: Establish and maintain long-term client relationships.
Key Performance Indicators:
* Client Satisfaction: Maintain high levels of client satisfaction through effective communication and problem-solving.
* Project Delivery: Deliver projects on time, within budget, and to the required quality standards.