We are looking for a detail-oriented intern to join our fraud management team. This internship is an opportunity to gain real-world experience and contribute to the development of our fraud case intake and resolution platform.
The ideal candidate will have strong analytical skills, attention to detail, and excellent communication skills. They will be responsible for assisting with fraud-related case submissions, documenting return materials processes, and collaborating with cross-functional teams.
* Responsibilities:
* Assist with intake, tagging, and triage of fraud-related case submissions;
* Document return materials processes for traceability and evidence handling;
* Support creation and refinement of SOPs for fraud and marketing workflows;
* Collaborate with Fraud Ops, Decision Science, and Technical teams to align platform inputs;
* Participate in testing and feedback for new platform features;
* Help draft reports and identify opportunities for automation and process improvement.
Requirements:
* Pursuing a degree in Business, Analytics, Finance, Information Systems, Criminal Justice, or a related field;
* Strong academic performance and attention to detail;
* Passionate about structured processes and operational efficiency;
* Comfortable working across tools like Jira, Confluence, and Excel;
* Curious about fraud prevention, financial crimes, and enterprise automation;
* Proactive communicator with strong English skills (written and verbal).
What We Offer:
* A 30-hour work week Monday–Friday;
* Mentorship, professional development, and networking opportunities;
* Diversity & Inclusion: We celebrate diversity and are committed to creating an inclusive environment for all employees;
* A paid internship of R$2.700,00.