Job Summary
We are seeking an experienced Governance and New Demands Lead to manage new business demands and drive continuous improvement initiatives, ensuring structured prioritization, alignment with stakeholders, and seamless integration into our existing landscape.
Key Responsibilities:
* Lead the intake, evaluation, and prioritization of new demands, ensuring alignment with business objectives and IT strategy.
* Drive enhancements in processes and tools, working with business and IT teams to increase efficiency and value delivery.
* Ensure smooth transitions from projects to operations, coordinating with functional and technical teams to establish proper documentation, knowledge transfer, and operational readiness.
* Act as a bridge between IT and business, ensuring that requirements are well understood and implemented in a structured manner.
* Establish and enforce standardized procedures for demand management, governance, and service transitions.
* Track and report on the efficiency of governance and demand management processes, providing insights to leadership for continuous refinement.
* Identify and mitigate potential risks associated with new demands and operational governance.
* Collaborate with external partners to ensure governance best practices are followed in outsourced services.
Requirements:
Strong understanding of IT governance frameworks, including ITIL, COBIT, and DevOps.
Strong familiarity with processes such as Lean 6 Sigma, Green Belt, and Scrum.
Familiarity with SAP landscapes, especially SAP Central Finance and SAP PaPM.
Knowledge of project management and change management methodologies.
Experience with customer success capabilities.
Experience with reporting and analytics tools for tracking demand and governance performance.
Excellent communication and stakeholder management abilities.
Ability to work cross-functionally with business and IT teams.
Negotiation and facilitation skills to align multiple stakeholders.
Ability to communicate effectively with senior leadership without technical language.
Benefits:
This is a fantastic opportunity to join our team and contribute to our mission to deliver exceptional services.
How to Apply:
Please submit your CV in English, mentioning your expected remuneration in the modalidade PJ format. We look forward to hearing from you!