At INDI, we're passionate about empowering individuals and businesses worldwide. Our cutting-edge recruiters connect leading companies with top talent, fostering a dynamic environment where innovation thrives. Join us in shaping the future of work.
Overview of the role:
The Account Manager will oversee the full client lifecycle, ensuring strong engagement, retention, and revenue growth. This position focuses on managing international accounts, strengthening strategic relationships, and delivering measurable value through proactive account management and data-driven decision-making.
Key responsibilities:
- Managing the full client lifecycle from onboarding to renewal and expansion.
- Monitoring account health and mitigating churn risks through proactive engagement.
- Identifying and executing upsell and cross-sell opportunities within existing portfolios.
- Leading strategic review meetings supported by performance data and action plans.
- Collaborating with cross-functional teams to ensure successful delivery and client satisfaction.
Requirements:
- Experience: Minimum 1 years in Customer Success, Account Management, or B2B relationship management.
- Recurring Revenue Models: Experience managing SaaS, subscription-based, or retainer accounts.
- Retention & Expansion: Proven track record in driving account growth and reducing churn.
- Portfolio Management: Ability to manage multiple accounts simultaneously in a structured manner.
- Stakeholder Management: Experience engaging mid- to senior-level stakeholders, including HR leaders, managers, directors, and founders.
- Language Proficiency: Fluency in Spanish, English, and Portuguese.
Benefits:
- Flexibility: Choose where and how you work for enhanced creativity and innovation.
- Tailored Compensation: Personalize your earnings to suit your financial goals.
- Tech-Driven Tools: Access cutting-edge resources for seamless collaboration and productivity.
- Autonomous Workflow: Take control of your schedule to achieve work-life balance.
- Well-being: Enjoy generous leave policies for rest and rejuvenation.
- Diversity & Inclusion: Thrive in a diverse and inclusive environment.
- Collaboration: Engage with industry leaders for collective growth.
- Development: Access mentorship and growth opportunities for continuous advancement.
If you are interested in being part of a team composed of the best professionals and working 100% goal-oriented in an innovative environment, but with the structure and resources of a multinational market leader, do not hesitate to apply!