Service Desk Professional
This role involves delivering technical support to clients, ensuring a seamless IT environment operation.
Key Responsibilities:
* Provide first- and second-line support via email and remote tools.
* Diagnose and resolve issues involving business applications, including Office 365, Salesforce, and Slack.
* Log, track, and manage incidents and service requests across various platforms.
Client Interaction:
* Deliver a professional experience during all client interactions.
* Translate technical issues into clear language.
* Escalate unresolved issues appropriately and ensure timely follow-up.
Service Management:
* Adhere to ITIL-aligned processes for incident, problem, and change management.
* Monitor and meet SLA requirements for client requests.
* Identify opportunities to enhance service delivery and client satisfaction.
Requirements:
* Strong technical knowledge of IT systems and software.
* Excellent communication and problem-solving skills.
* Able to work in a team environment and prioritize tasks effectively.
Benefits:
* Opportunity to work with a dynamic team.
* Chance to develop technical skills and expertise.
* Flexible working hours and remote work options.