Customer Relationship Manager
We are seeking a seasoned Account Manager to spearhead client relationships and ensure the successful execution of marketing campaigns.
Your Key Responsibilities:
* Liaise with teams and clients to maintain clear and consistent communication, fostering strong connections that drive results.
* Lead discussions on campaign results, strategies, and tasks, conducting meetings in English to align with client expectations.
* Take ownership of client satisfaction, working proactively to ensure their campaigns exceed expectations.
* Support media buyers with essential tools and resources, ensuring clients achieve triumphs.
* Create a positive relationship with clients to grow their portfolio through upsells.
* Earn client retention by delivering exceptional service, guaranteeing long-term partnerships.
About You:
* Bachelor's degree in Marketing, Business Administration, or a related field.
* Detailed understanding of digital marketing services, including SEO, PPC, social media, and content marketing.
* At least 1 year of experience as an Account Manager in agencies, demonstrating customer satisfaction and experience working with multiple accounts.
* Exceptional interpersonal and relationship-building skills, capable of fostering strong connections with clients and team members.
* Proficiency in multitasking and prioritizing in fast-paced environments, ensuring timely client needs.
* Problem-solving and negotiation skills.
* Fluency in English, capable of leading client meetings and discussions.
What We Offer:
* Remote work environment.
* Mensual performance-based bonus.
* Paid time off (2 weeks of vacation per year + holidays).
* Maternity leave (4 months) and paternity leave (3 weeks).
* Anual birthday gift.
* Free English classes.
* Individual professional development program.
* Collaborative and innovative work environment.
About Us:
We are a digital marketing agency recognized for creative and effective white-label solutions for the US market. Our white-label model offers customized marketing services to partner agencies, allowing them to resell our services as their own, ensuring excellence in delivery and strengthening their brands. In 2024, we experienced significant growth of 300%, reaffirming our commitment to exceptional results and successful partnerships. We work across 70+ niches, promoting a collaborative, dynamic, and teamwork-focused environment with a focus on results. We value people deeply and believe that a happy and motivated team is the key to delivering high-performance outcomes. Our culture is guided by the motto