Job Highlight
This position offers an opportunity to work at the intersection of systems support, digital tools, and operational delivery within an international organization. The ICT Associate – Systems Support will contribute to the reliability and usability of ICT systems that enable project implementation, reporting, and collaboration.
The role provides hands on exposure to ICT operations, systems support, and data driven platforms, and is well suited for candidates with an applied technical background in instrumentation, engineering, data analytics, or ICT support who are seeking experience in international development operations and technology enabled service delivery.
About The Group
UNOPS has entered into an agreement with the United Nations Development Programme UNDP to support the implementation of project activities under the Global Programme on Nature for Development.
UNDP's Global Programme on Nature for Development brings together the Equator Initiative, the National Biodiversity Initiative, and the Global Forest Initiative under a single programme framework. The programme aims to identify, support, and scale nature based solutions that contribute to the achievement of the 2030 Agenda for Sustainable Development at local, national, and international levels.
The Global Programme on Nature for Development contributes to UNDP's Strategic Plan by supporting sustainable development pathways through the conservation, restoration, and sustainable management of biodiversity and ecosystems, while promoting inclusive and effective democratic governance in the area of natural resources.
Role Purpose
The ICT Associate – Systems Support provides technical and operational support to ensure the effective functioning, maintenance, and continuous improvement of ICT systems, applications, and digital tools used by UNOPS programmes and operations. The role supports system users, assists with system updates and testing, contributes to data and information management, and ensures that ICT solutions are reliable, user friendly, and aligned with operational requirements.
Functions / Key Results Expected
Provide day to day technical support for internal web-based tools and digital platforms
Assist in maintaining and updating websites and internal portals using HTML, CSS, JavaScript, and WordPress
Support users with troubleshooting basic system, application, and access issues
Assist in testing, documenting, and improving ICT workflows and tools
Assist the ICT specialist in development and maintenance of web interfaces and dashboards
Assist the ICT specialist in updating digital content and ensure functionality, usability, and consistency
Assist in integrating data outputs into web platforms
Support the ICT specialist in data cleaning, validation, and basic analysis using Python and SQL
Assist in maintaining structured databases and ensuring data accuracy
Support preparation of data driven reports and visual outputs
Assist the ICT specialist in basic technical documentation, user guides, and system notes
Coordinate with internal teams to gather ICT requirements
Support continuous improvement of ICT tools and processes
Education Requirements
Required
Secondary school (or equivalent) with 6 years of relevant experience OR
Bachelor's degree (or equivalent) in any discipline with 2 years of relevant experience is required.
Required
Experience Requirements
Relevant experience is defined as experience in ICT support, web development, data analysis, or related technical roles.
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