Scrum Master - Salesforce Commerce Cloud
As an experienced Scrum Master, you will be responsible for leading Agile delivery for our Salesforce Commerce Cloud (SFCC) teams.
Key responsibilities include:
* Facilitating daily stand-ups, sprint planning, backlog refinement, reviews/demos, and retrospectives
* Partnering with Product Owners to prioritize backlogs, refine user stories, and define sprint goals
* Tracking sprint health (capacity, velocity, burndown/burnup) and managing scope
* Identifying and removing impediments (dependencies, environments, test data, approvals)
* Coordinating cross-team dependencies (SFCC, integrations, OMS, payments, SEO/content, analytics)
* Promoting flow efficiency by limiting WIP and reducing blockers
Stakeholder Engagement & Reporting
* Providing clear, timely status reporting (velocity trends, sprint summaries, risks, mitigations)
* Facilitating effective demos to showcase business value and gather early feedback
* Ensuring alignment with governance, security, compliance, PCI, accessibility, and change management
Coaching & Continuous Improvement
* Coaching teams and stakeholders on Agile and Scrum best practices
* Facilitating retrospectives with measurable outcomes and follow-through
* Fostering a culture of psychological safety, accountability, and outcome-driven delivery
Project Leadership
* Managing SFCC B2C implementation, migration, and enhancement projects end-to-end
* Defining scope, objectives, timelines, and deliverables aligned with business goals
Required Skills & Qualifications
* 8+ years in Agile delivery
* 5+ years as a Scrum Master supporting web/eCommerce teams
* Hands-on experience with Salesforce Commerce Cloud (SFCC/SFRA) or comparable enterprise eCommerce platforms
* Proven ability to improve velocity predictability, reduce defect leakage, and manage dependencies
* Strong understanding of Scrum, Kanban, Agile metrics, and scaling frameworks (SAFe, LeSS, Nexus, or pragmatic multi-team coordination)
* Proficiency with Jira (boards, filters, dashboards), Confluence (documentation), CI/CD awareness (Git, Jenkins, GitHub Actions, Azure DevOps)
* Scrum certifications: CSM or PSM I / PSM II
* Solid eCommerce domain knowledge: catalog, pricing, promotions; checkout, payments, tax, shipping, returns; Order Management Systems (OMS)
The ideal candidate has strong eCommerce domain expertise, can effectively coach cross-functional teams, and ensures alignment with organizational governance, security, and compliance standards.