Role Details
Work Arrangement
Work From Home/Remote
Contract Duration
Full time
The Role
We are seeking an experienced
Lab Technician
to provide
real-time clinical and laboratory support
for a digital dental platform. This role focuses on scan review, design feedback, workflow troubleshooting, and close coordination with dental labs—supporting clinicians through live channels including chat, phone, and video.
This position requires strong
hands-on bench experience,
deep familiarity with
3Shape,
and the ability to guide clinicians through
SKU-specific workflows
with confidence.
Key Responsibilities
Provide
real-time clinical and lab support
to dental clinicians
Review intraoral scans for quality, accuracy, and clinical readiness
Deliver
design feedback
aligned with prescribed treatment plans
Troubleshoot digital dental workflows and case submission issues
Coordinate closely with partner labs to ensure smooth case execution
Support clinicians via
live chat, phone, and video consultations
Document cases, recommendations, and outcomes accurately
Identify case risks and escalate complex clinical concerns when needed
Maintain deep knowledge of
SKU-specific products and workflows
Qualifications
5+ years experience
as a dental laboratory bench technician
3+ years hands-on experience with 3Shape
Strong understanding of digital dental design and lab workflows
Comfortable supporting clinicians in real time across multiple channels
Ability to explain technical and clinical concepts clearly to providers
Experience supporting multiple SKUs or product lines
Nice To Have
Experience with other CAD/CAM platforms or intraoral scanners
Background supporting SaaS or digital dental platforms
Experience in remote or virtual clinical support environments
Company Culture Is At Our Core
Core values give our work intention and our culture its edge. They're the standards we hold for ourselves, our partners, and each other.
Care For Others
Empathy is a key driver. When people thrive, so does the mission.
Embrace Growth
Curiosity fuels progress. Take bold risks, sharpen your edge, go forward.
Manifest Trust
Trust is our currency. Earn it daily, protect it fiercely, and let it fuel what's next.
Take Ownership
Bold choices with integrity at the core—that's how impact lasts.
Be Humble
Humility opens the door to better ideas. Hear others, lift others, keep learning.
Crescendo
is proud to be an equal-opportunity workplace. We value diversity, inclusion, equity, and belonging and these pillars are at the heart of how we work together. We are committed to providing equal employment opportunities regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, Veteran status, or any other applicable legally protected characteristics in the location in which the candidate is applying. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.
We are committed to the inclusion of all individuals and will make reasonable accommodations for qualified individuals with disabilities in our job application process. If you require assistance or accommodations to participate in the job application or interview process, please contact ****** .
PRIVACY NOTICE
Crescendo is committed to ensuring your privacy and the protection of your personal data. By filling out the forms associated with your job application and submitting your data to us, you are giving us your consent to process your data and store it for potential recruitment and hiring purposes.
To understand more about Crescendo's privacy program, including your rights and options for managing the personal data you submit to us, please visit our Privacy Center here .