About the PositionReporting to a Supervisor, RSG Telesales, the Telesales Specialist, RSG is responsible for selling customer registrations in Red Cross community training classes primarily to individuals, but also to small businesses or large businesses who have less than eight employees to train (B2C Sales). The position is also responsible for selling retail training products and supplies from the Red Cross Store to consumer and business customers. The Business to Consumer Telesales Specialist uses highly specialized sales skills to understand customer needs to sell the most appropriate course and product to the customer.ResponsibilitiesHandle inbound calls for customers who are interested in taking Red Cross community training courses or purchasing Red Cross Store products and supplies.Act as consultant to uncover customer training and Red Cross retail product needsRecommend and sell Red Cross training classes and Red Cross Store retail products based on customer needsHandle credit card transactions and place training and retail product orders through Sales systemsAccurately document and update all cases with required call information in SalesforceUpsell Red Cross Store retail products that complement class enrollmentHandle customer returns, exchanges or cancellations of Red Cross Store product orders following established policies and guidelinesAnswer customer questions and address concerns about classes or productsResponsible for attaining Training revenue of $325K per year and Retail revenue of $80K per year.QualificationsEducation: High school diploma/GED certificate - higher education a plus.Experience:Minimum of 1 year of sales experience within a Call Center (does not have to be B2C)Ability to effectively multi-task across multi-system platformsStrong Influence and negotiation skills are a plusSkills and Abilities:Proven consumer sales skills; product sales experience a plusAbility to quickly assess customer needs or issues and examine relevant information for a solutionWork requires professional written and verbal communication and interpersonal skills.Intermediate computer skills and demonstrated ability to utilize MS Office programs and Salesforce.com or similar client relationship management applications.Attention to detailGood organizational skills and work habits (Reliable and punctual)Skilled in time management and multi-taskingAbility to work in fast-paced and changing environmentStrong sales and people skills (good listener and empathetic).Customer service, sales and/or influencing othersThe Telesales Specialist, RSG role offers a competitive hourly wage complemented by a commission-based incentive plan. Specialists are eligible to earn monthly commissions upon completion of assessed training period. Compensation is awarded at dollar $1 for all Net Training and Shipped Retail Revenue. Additional compensation, such as bonus kickers may become eligible during stated performance periods.Pay Information: The target hourly rate is $16.15/hr. We do not offer an annual bonus for this role. Note that American Red Cross salaries are aligned to the specific geographic location in which the work is primarily performed. Other factors that may be used to determine your actual salary may include your specific skills, how many years of experience you have and comparison to other employees already in this role. We will review specific salary information at the time of phone screening based upon your location and experience.Benefits for YouMedical, Dental Vision plansHealth Spending Accounts & Flexible Spending AccountsPTO: Starting at 15 days a year; based on type of job and tenureHolidays: 11 paid holidays comprised of six core holidays and five floating holidays401K with up to 6% matchPaid Family LeaveEmployee AssistanceDisability and Insurance: Short + Long TermService Awards and recognitionApply now! Joining our team will provide you with the opportunity to make your career a force for good!The American Red Cross is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law.Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers, San Diego Fair Chance Ordinance, the California Fair Chance Act and any other applicable state and local laws.AmeriCorps, the federal agency that brings people together through service, and its partners — the Peace Corps, AmeriCorps Alums, National Peace Corps Association, and the Service Year Alliance — launched Employers of National Service to connect national service alumni with opportunities in the workforce. American Red Cross is proud to be an EONS partner and share our employment opportunities with the network of organizations.Interested in Volunteering? Visit the redcross.org/volunteertoday to learn more, including our most-needed volunteer positions.To view the EEOC Summary of Rights, click here: Summary of Rights
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