We are seeking a proactive and efficient IT Support Analyst to join our team. In this role, you will provide remote computer and IT system support for employees.
Responsibilities:
* Resolve technical issues by analyzing problems and formulating solutions
* Troubleshoot system, application, and hardware issues in a timely manner
* Ensure the customer is updated on ticket progress through regular communication
* Work with customers to solve problems remotely
* Utilize knowledge bases to find and provide solutions to known issues
* Research and resolve complex issues using external information when necessary
* Update ticket tracking systems with status and fixes consistently
* Escalate issues to relevant parties as required
Requirements:
* Associate's Degree student in Information Systems or equivalent program required, or proven track record of IT experience
* Knowledge delivering IT solutions within corporate environments
* Experience working in mixed Mac and Windows environments
* Desired experience in Advertising and/or Marketing industry
* Experience in centrally managed computer environments