Role DetailsWork ArrangementWork From Home/RemoteContract DurationFull timeThe RoleWe are seeking an experiencedLab Technicianto providereal-time clinical and laboratory supportfor a digital dental platform. This role focuses on scan review, design feedback, workflow troubleshooting, and close coordination with dental labs—supporting clinicians through live channels including chat, phone, and video.This position requires stronghands-on bench experience,deep familiarity with3Shape,and the ability to guide clinicians throughSKU-specific workflowswith confidence.Key ResponsibilitiesProvidereal-time clinical and lab supportto dental cliniciansReview intraoral scans for quality, accuracy, and clinical readinessDeliverdesign feedbackaligned with prescribed treatment plansTroubleshoot digital dental workflows and case submission issuesCoordinate closely with partner labs to ensure smooth case executionSupport clinicians vialive chat, phone, and video consultationsDocument cases, recommendations, and outcomes accuratelyIdentify case risks and escalate complex clinical concerns when neededMaintain deep knowledge ofSKU-specific products and workflowsQualifications5+ years experienceas a dental laboratory bench technician3+ years hands-on experience with 3ShapeStrong understanding of digital dental design and lab workflowsComfortable supporting clinicians in real time across multiple channelsAbility to explain technical and clinical concepts clearly to providersExperience supporting multiple SKUs or product linesNice To HaveExperience with other CAD/CAM platforms or intraoral scannersBackground supporting SaaS or digital dental platformsExperience in remote or virtual clinical support environmentsCompany Culture Is At Our CoreCore values give our work intention and our culture its edge. They're the standards we hold for ourselves, our partners, and each other.Care For OthersEmpathy is a key driver. When people thrive, so does the mission.Embrace GrowthCuriosity fuels progress. Take bold risks, sharpen your edge, go forward.Manifest TrustTrust is our currency. Earn it daily, protect it fiercely, and let it fuel what's next.Take OwnershipBold choices with integrity at the core—that's how impact lasts.Be HumbleHumility opens the door to better ideas. Hear others, lift others, keep learning.Crescendois proud to be an equal-opportunity workplace. We value diversity, inclusion, equity, and belonging and these pillars are at the heart of how we work together. We are committed to providing equal employment opportunities regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, Veteran status, or any other applicable legally protected characteristics in the location in which the candidate is applying. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.We are committed to the inclusion of all individuals and will make reasonable accommodations for qualified individuals with disabilities in our job application process. If you require assistance or accommodations to participate in the job application or interview process, please contact ****** .PRIVACY NOTICECrescendo is committed to ensuring your privacy and the protection of your personal data. By filling out the forms associated with your job application and submitting your data to us, you are giving us your consent to process your data and store it for potential recruitment and hiring purposes.To understand more about Crescendo's privacy program, including your rights and options for managing the personal data you submit to us, please visit our Privacy Center here. Show more Show less