About the Role:
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* Serve as a technical expert in deployment solutions, modifications, and enhancements.
* Provide technical expertise to management on Windows PC and Mac deployment and systems management topics.
* Design, conduct, and document UAT and end-to-end solution quality tests.
Responsibilities:
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* Handle support calls and troubleshoot incoming requests through ticket queues.
* Provide technical phone support for users of the Workplace product and log all interactions in the ticketing system.
* Navigate technical documentation to follow troubleshooting steps for reported issues.
* Maintain clear documentation of incidents and resolution notes using Zendesk.
* Deliver remote desktop support to clients and internal users.
* Identify emerging issues and mitigate their impact.
* Notify management of trending technical problems and contribute ideas for process improvements.
* Build effective cross-functional relationships to support escalation paths and end-user success.
Requirements:
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* C1 level English or equivalent proficiency.
* Experience in software deployment and installation.
* Expertise in version control systems (e.g., Git, SVN).
* Experience with cloud platforms (e.g., AWS, Azure, GCP).
* Strong problem-solving and analytical skills.
* Excellent verbal and written communication skills.
* Ability to work well under pressure and meet deadlines in a fast-paced environment.
* Experience in SaaS environments is preferred.
* Attention to detail and organizational skills.
Benefits:
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* Competitive salary range: $36,000 - $54,000 USD/year.
* Unlimited PTO + holidays.