 
        
        About the Role:
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 * Serve as a technical expert in deployment solutions, modifications, and enhancements.
 * Provide technical expertise to management on Windows PC and Mac deployment and systems management topics.
 * Design, conduct, and document UAT and end-to-end solution quality tests.
Responsibilities:
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 * Handle support calls and troubleshoot incoming requests through ticket queues.
 * Provide technical phone support for users of the Workplace product and log all interactions in the ticketing system.
 * Navigate technical documentation to follow troubleshooting steps for reported issues.
 * Maintain clear documentation of incidents and resolution notes using Zendesk.
 * Deliver remote desktop support to clients and internal users.
 * Identify emerging issues and mitigate their impact.
 * Notify management of trending technical problems and contribute ideas for process improvements.
 * Build effective cross-functional relationships to support escalation paths and end-user success.
Requirements:
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 * C1 level English or equivalent proficiency.
 * Experience in software deployment and installation.
 * Expertise in version control systems (e.g., Git, SVN).
 * Experience with cloud platforms (e.g., AWS, Azure, GCP).
 * Strong problem-solving and analytical skills.
 * Excellent verbal and written communication skills.
 * Ability to work well under pressure and meet deadlines in a fast-paced environment.
 * Experience in SaaS environments is preferred.
 * Attention to detail and organizational skills.
Benefits:
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 * Competitive salary range: $36,000 - $54,000 USD/year.
 * Unlimited PTO + holidays.