Job Description
We are seeking a proactive Salesforce Administrator to enhance our CRM capabilities.
This role involves managing and optimizing our Salesforce platform, ensuring its effective use for business operations, and collaborating with cross-functional teams to meet evolving needs.
Key Responsibilities:
* Perform daily administration tasks such as user creation, role assignments, and permission setup.
* Monitor system functionality and data quality to ensure optimal performance.
* Implement platform configurations such as custom objects, fields, validation rules, and page layouts.
* Create and maintain actionable dashboards, reports, and filters to support business goals.
* Collaborate with team members and third-party vendors to address system changes and requirements.
* Manage automation tools like Process Builder, Salesforce Flows, and Approval Processes to streamline operations.
* Use data management tools to perform bulk uploads, clean data, and handle deduplication.
* Address routine tasks with diligence and adaptability while working under tight deadlines.
* Propose innovative solutions after conducting thoughtful technical research and analysis.
* Provide support and training to end-users to ensure system proficiency among stakeholders.
Requirements
* Proven experience in Salesforce administration with a minimum of 2 years.
* Familiarity with Salesforce features such as Sales Cloud, Service Cloud, Reports & Dashboards, and AppExchange applications.
* Proficiency in configuration tasks such as creating validation rules, custom fields, objects, and page layouts.
* Skills in building impactful reports, dashboards, and actionable filters for effective data consumption.
* Expertise with automation tools including Salesforce Flows, Process Builder, or Approval Processes.
* Understanding of data management tools like Data Loader or Import Wizard for uploads, cleaning, and deduplication processes.
* Knowledge of integrations and API connectivity is preferred but not mandatory.
* Excellent communication skills to facilitate collaboration with cross-functional teams and external vendors.
* Flexibility to adapt to change in a fast-moving environment while meeting demanding deadlines.
What We Offer
* International projects with top brands.
* Work with global teams of highly skilled, diverse peers.
* Employee financial programs.
* Paid time off and sick leave.
* Upskilling, reskilling, and certification courses.
* Unlimited access to the LinkedIn Learning library and 22,000+ courses.
* Global career opportunities.
* Volunteer and community involvement opportunities.
* EPAM Employee Groups.
* Award-winning culture recognized by Glassdoor, Newsweek, and LinkedIn.