Key Account Manager Job Description
In this exciting role, you will play a vital part in managing and expanding the VIP customer segment at a leading gambling operator in Brazil.
To succeed, you will require experience in account management, sales, or customer service, preferably in the online gaming industry. Having a existing player base would be highly valued.
As a Key Account Manager, your primary responsibility will be to build and maintain strong relationships with clients, develop engagement strategies, and enhance the overall VIP experience. You will work closely with senior team members to design and implement personalized offers, incentives, and promotions that meet the needs of our most valuable customers.
Key performance metrics such as betting volume, customer acquisition cost (CAC), retention rates, and customer lifetime value (LTV) will be crucial to your success in this role. You will assist in preparing reports on VIP performance and account development while ensuring compliance with responsible gaming and company policies.
Responsibilities:
* Develop and execute strategic plans to grow and retain VIP customers
* Build and maintain strong client relationships through exceptional communication and service
* Work collaboratively with senior team members to design and implement personalized offers and promotions
* Monitor key performance metrics and prepare reports on VIP performance and account development
* Ensure compliance with responsible gaming and company policies