Systems Analyst Application Support - Results-oriented, with a client- and business-focused approach. Main ResponsibilitiesProvide support for applications related to agribusiness and tax document messaging (SEFAZ). Analyze and identify bugs, operational failures, and incident root causes. Log and report bugs, as well as suggest process and system improvements. Develop queries and reports in PL/SQL (low and medium complexity). Collaborate with internal IT teams for joint problem resolution. Manage service priorities according to urgency and impact. Work aligned with project methodologies and client guidelines. Behavioral CompetenciesCustomer focusGood communicationProactivityTeamworkAbility to work under pressureMeeting deadlines with qualityRisk identification and mitigationOrganization and prioritizationLanguagesIntermediate English (emphasis on reading and writing); desirable comprehensionand conversation. Availability - Availability to work night shifts on a 12x36 rotation, according to operational needs.