We're seeking a Business Analyst to advance technology through innovation and creativity.
This role involves gathering business requirements, mapping business processes, and designing Salesforce solutions that meet organizational goals.
Key Responsibilities:
* Gather and document business needs: Engage with stakeholders to elicit, clarify, and translate business requirements into functional specifications for Salesforce implementations.
* Business process analysis: Map, analyze, and optimize business processes, identifying gaps and opportunities for improvement using Salesforce functionalities.
* Solution design & configuration: Collaborate closely with IT and stakeholders to design, configure, and implement Salesforce solutions that align with organizational objectives.
* Data analysis & reporting: Prepare technical reports, dashboards, and visualizations by collecting and analyzing business data and CRM trends.
* Testing & training: Conduct user acceptance testing (UAT), prepare training materials, and facilitate learning sessions for end-users to ensure successful adoption of new solutions.
* Stakeholder collaboration: Communicate clearly with business leaders, project managers, developers, and end-users to ensure requirements are fully understood and solutions deliver maximum value.
* Continuous improvement: Gather feedback post-implementation, monitor solution performance, and iterate on Salesforce configurations for ongoing optimization.
Required Skills & Qualifications:
* In-depth knowledge of Salesforce Sales cloud, Quote, Order, and Contract Management.
* Business case writing, wireframing, and flow diagrams.
* Salesforce configuration and administration.
* BASIC programming/scripting (Apex, SOQL) is advantageous.
Benefits:
Analytical thinking & problem-solving, Effective oral and written communication, Requirement gathering & documentation, Process mapping & diagramming, Stakeholder management & facilitation.
Requirements:
A degree in Computer Science or related field; 2+ years experience in Salesforce implementation and administration.