Home Care Coordinator
As a key member of our team, you will be responsible for managing 24/7 scheduling coverage. You will oversee inbound and outbound requests, ensuring seamless care coordination.
Key Responsibilities:
* Coordinate caregiver schedules to ensure continuous client coverage
* Handle inbound and outbound scheduling calls and texts from caregivers, clients, and agencies
* Utilize scheduling systems, such as WellSky or ClearCare, and collaborate with the client's proprietary platform
* Proactively identify coverage gaps and resolve scheduling conflicts in real time
* Accurately document updates in the system to avoid missed calls or service disruptions
* Collaborate with teammates to ensure smooth handoffs across shifts and 24/7 coverage
* Provide feedback and suggestions to improve scheduling processes and the client's platform
Requirements:
* 1–2+ years of experience in U.S. healthcare operations, patient coordination, or provider support roles
* Proven ability to communicate effectively with physicians, clinic staff, and healthcare providers
* Familiarity with EMR/scheduling systems (e.g., WellSky, AxisCare, ClearCare)
* Tech-savvy and quick to learn new platforms; comfortable working with AI-driven tools
* Strong problem-solving skills to resolve urgent scheduling conflicts
* Past experience working with U.S.-based teams in a fully remote role setup
Key Skills & Attributes:
* Clear, confident communication – able to explain complex workflows to medical professionals
* Persistent and detail-oriented – follows up thoroughly and tracks progress accurately
* Critical thinker – makes suggestions to improve processes and flag issues
* Independent and proactive – thrives in a remote setting with minimal hand-holding
* Bilingual (Spanish a plus) – many patients prefer or benefit from Spanish-speaking support
Benefits:
You will have the opportunity to work with a dynamic team and utilize cutting-edge technology to streamline scheduling processes.
Others:
We are an equal opportunities employer and welcome applications from diverse candidates.