Job Overview
As an operations specialist at a local courier service provider, you will be responsible for monitoring ongoing delivery routes and communicating with drivers and shippers through phone calls and live chat. Your role will play a critical part in ensuring timely and efficient delivery of packages across the United States.
Key Responsibilities:
* Monitoring delivery routes and identifying potential issues
* Communicating with drivers and shippers to resolve any problems that may arise during delivery
* Collaborating with other teams to optimize logistics and improve delivery processes
* Providing exceptional customer service to ensure high levels of satisfaction among customers
Requirements
* Proficiency in English language
* Ability to work based on Eastern US time zone (EST)
* Experience in logistics, courier operations, call center, customer support, or account management