Job Role: Operational Service Manager
* Primary Responsibilities:
* Continuously monitor and manage ongoing delivery routes to ensure timely and efficient service delivery.
* Establish open communication channels with delivery drivers and shippers via phone and live chat to address any queries or concerns in a professional manner.
Key Requirements:
* Proficiency in written and verbal English communication skills.
* Ability to work effectively in the Eastern US time zone (EST).
* Previous experience in logistics, courier operations, call center support, customer service, or account management is highly beneficial.