As the Head of Partnership, LATAM, you will be the lead in representing Aerohub and Letsfly group's interest and its connections in LATAM markets (Mexico, Central and South America).Build and progressively expand the portfolio of local business partners in the respective market territories. Ensuring our partnerships' success and building strong, working relationships with both supplier and demand channel partners. You are a true market development leader who has a broad network of connections in the travel industry, keen sense of the pulse of the industry, passion to be successful, and sense of opportunity.Your mission:Business Development: Develop market strategies to build a network of business partnerships with key players in the LATAM travel industry. Identify market opportunities, win new business and establish strong successful partnerships. In particular, B2B and B2C travel partners, Online Travel Agencies, Travel content suppliers, Airlines etcRegional Account Ownership: End-to-End commercial ownership and high-level operational support of select strategic partners, ensuring partners commercial and relationship success. Effective in strategic growth of customers business through partnership. Improve working relationships between the partners and Aerohub/ Letsfly teams.Coordination: Work closely with various functions in the company – customer operations and optimisation of the share of partners business;
supplier operations to improve efficiency in partnerships and output;
customer services to drive satisfaction and repeat business;
finance to ensure accurate payment and minimize risk.Onboarding: Discuss, manage partner requirement and expectation, working closely with supporting and operation team, facilitating the onboarding process.Customer Success: this role is pivotal to a successful partnership with our customers and partnership key stakeholders. Ensuring high quality engagement, servicing and collaboration to bring mutual benefits and value is the focus of this role.Who you are:10 years+ experiences in flight business, particularly plus on auto-ticketing / OTA / Distribution business, with strong sales management background.Able to negotiate with “C” level or “decision maker/" to firm the partnership.High impact, dynamic person, with a record of achieving results individually.Independent contributor and collaborative team member.Strategic thinker and tactical executionist.About Aerohub Network Technologies Pte LtdFounded in 2023, Aerohub is a Non-GDS flight content aggregator focusing on Low-cost and API connected carriers. Our vision is provide unique depth of content, enabling our partners to better service end users/ consumers, thereby Improving profitability.Detail Role & ResponsibilitiesA week/day in the life of …Review customer dashboard and recent performance, identifying key topics, opportunities and issues for internal and external engagement and discussionsReview with internal stakeholders on project progress. Leading discussions as “voice of customer”, aligning on next steps and targetsRegular engagement with external stakeholders and stakeholder groups to align progress and expectations. Manage customer performance and deliverables such as volumetric targets, aligned goal completion. Build strong professional relationships based on shared goals and benefitsActively participate in urgent issue resolution, in particular responsible for managing external stakeholders expectations, with aim to minimise issue escalation and losses, facilitating resolution as the key point of contact and 1(st) escalationConduct periodical performance review with partners, chairing and managing meetings and discussions. Ensuring smooth and productive discussionsMarket developmentSeek out business growth opportunities for Aerohub/ Letsfly in own region through contact networking, industry networks. Manage active partnership pipelines and provide clear visibility to internal stakeholders.Actively and proactively approach potential business partners that fit Aerohub’s partnership needs. Perform initial qualification and potential collaboration discussions. Provide brief to internal teams to come up with partnership proposal (including technical, product and commercial collaboration models)Pitch partnership proposal to potential external partners, introduce and work with relevant internal teams to work on refining proposition and proposals.Close the deal, manage objections.