Client Relationship Manager
The Client Relationship Manager will own relationships with healthcare clients, primarily chiropractic, dental, and medspa clinics. They will be the main point of contact, ensuring campaigns drive real results and clients stay informed, confident, and happy.
This role involves managing client expectations, communicating effectively, and troubleshooting issues to ensure a smooth relationship between clients and our company.
We are looking for an experienced professional who can build trust through responsiveness, proactivity, and transparency.
Key Responsibilities:
* Communicate daily with clients via calls, emails, and texts, keeping them informed before they have to ask.
* Provide clear updates on campaign performance, next steps, and upcoming improvements.
* Review ad and funnel performance daily, track metrics like CPL, leads generated, bookings, show rate, and conversion rate.
* Identify drops or issues early and diagnose potential causes.
* Suggest actionable fixes: whether it's a follow-up tweak, schedule adjustment, or new messaging.
Benefits:
This role offers a unique blend of client communication, data-driven performance management, and coordination with internal teams to keep everything running smoothly, from onboarding to ongoing optimization.
As a Client Relationship Manager, you will have the opportunity to make a meaningful impact on our clients' businesses and help them achieve their goals.