Job Title: IT Support Specialist
Job Description
We are seeking a skilled and proactive IT Support Specialist to provide top-notch support for our local infrastructure, users, and critical systems. This role ensures seamless IT operations, continuity of services, and timely resolution of incidents during the designated support period. The specialist will serve as the primary point of contact for IT-related issues at the site, while also performing preventive maintenance and ensuring system stability.
* This role involves providing on-site support for resolving technical incidents related to infrastructure, systems, and end-user devices.
* The specialist will perform monitoring of IT equipment and infrastructure maintenance, ensuring uptime and reliability.
* They will offer desktop/user support for local staff, including troubleshooting hardware, software, and connectivity issues.
* The specialist will conduct preventive maintenance activities such as security checks, system health checks, and patch updates.
Required Skills and Qualifications
To be successful in this role, you should possess the following skills and qualifications:
* Strong knowledge of Windows/Mac operating systems, networking basics, hardware, and peripherals.
* Familiarity with ITSM ticketing systems and incident management processes.
* Ability to conduct preventive maintenance and security checks.
* Strong communication skills and ability to interact with end-users at all levels.
* Detail-oriented with strong documentation and reporting skills.
Benefits
As an IT Support Specialist, you will have the opportunity to work in a dynamic environment and contribute to the success of our organization. Some benefits of this role include:
* Opportunity to work with cutting-edge technology.
* Chance to develop your skills and expertise in IT support.
* A supportive team environment.