Job Opportunity:
We are seeking a skilled and proactive On-Site IT Support Engineer to provide hands-on support for our local infrastructure, users, and critical systems. This role ensures smooth IT operations, continuity of services, and timely resolution of incidents during the designated support period.
Key Responsibilities:
* Provide on-site support for resolving technical incidents related to infrastructure, systems, and end-user devices.
* Perform monitoring of IT equipment and infrastructure maintenance, ensuring uptime and reliability.
* Offer desktop/user support for local staff, including troubleshooting hardware, software, and connectivity issues.
* Conduct preventive maintenance activities such as security checks, system health checks, and patch updates.
* Monitor and coordinate critical service requests with remote teams and vendors as needed.
* Assist in escalating complex incidents to higher-level support teams while ensuring proper follow-through.
Expected Results:
* Operational Continuity Maintenance: Ensure that business processes and local operations remain unaffected during the support period.
* Quality of Service: Deliver efficient, timely, and professional IT support with effective problem-solving skills.
* Reliable Technical Support: Minimize downtime and interruptions across IT systems and infrastructure.
* Documentation and Reporting: Prepare and submit clear incident logs, resolution details, and preventive maintenance reports for transparency and accountability.
Qualifications & Skills:
* Proven experience in IT support, helpdesk, or desktop engineering roles.
* Strong knowledge of Windows/Mac operating systems, networking basics, hardware, and peripherals.
* Familiarity with ITSM ticketing systems and incident management processes.
* Ability to conduct preventive maintenance and security checks.
* Strong communication skills and ability to interact with end-users at all levels.
* Detail-oriented with strong documentation and reporting skills.
* Professional certifications (CompTIA A+, Network+, ITIL, or Microsoft/CCNA) are a plus.