Customer Success Engineering Manager
We are seeking a seasoned professional to spearhead our Customer Success Engineering team. As a key member of our organization, you will be responsible for driving the success of our customers through expert guidance and strategic partnerships.
Your primary objective will be to lead a high-performing team of Customer Success Engineers who will work closely with customers to ensure they are maximizing their return on investment from our solutions. This involves developing strong relationships with sales teams, customers, partners, and internal stakeholders to drive business growth and customer satisfaction.
To achieve this, you will need to possess exceptional consulting and project management skills, with a proven track record of delivering results-driven solutions. Your technical expertise in networking or cyber security industries will be essential in understanding the complexities of our solutions and effectively communicating their value to customers.
In addition to your technical acumen, you will need to have excellent people management skills, with a minimum of 3 years of experience in leading teams. Your ability to build and maintain strong relationships, combined with your analytical and problem-solving skills, will be crucial in driving team performance and achieving business objectives.
The ideal candidate will have at least 8 years of experience in Customer Success Engineering, Services Delivery, Professional Services, or Consulting, with a strong background in people management. Public cloud experience is a plus, but not mandatory.
Key Responsibilities:
* Lead a team of high-performing Customer Success Engineers
* Develop and execute strategies to drive customer success and retention
* Cultivate strong relationships with sales teams, customers, partners, and internal stakeholders
* Analyze customer needs and develop targeted solutions to address their challenges
* Monitor and report on key performance metrics to drive business growth and customer satisfaction
Qualifications:
* 8+ years of experience in Customer Success Engineering, Services Delivery, Professional Services, or Consulting
* 3+ years of experience in people management role
* Strong consulting and project management skills, with shown results working as a trusted advisor to drive business value for customers
* Technical experience in networking or cyber security Industries
* Public cloud experience is a plus