About the Role
The Operations Specialist plays a crucial part in ensuring timely and efficient service.
Key Responsibilities:
* Deliveries are monitored and tracked in real-time
* Exceptional customer service is provided via phone and live chat
* Delivery drivers and shippers collaborate to resolve issues promptly
Requirements:
* Proficiency in English is required
* Ability to work based on the Eastern US time zone (EDT)
* Experience in logistics, courier operations, call center, or customer support is necessary
Collaboration and Communication Skills
The ability to effectively communicate with delivery drivers and shippers is vital for resolving issues promptly. Strong collaboration skills will enable you to provide seamless support to our customers.
Logistics Expertise
A background in logistics, courier operations, or call center experience is essential for this role. You must be well-versed in managing multiple deliveries simultaneously and ensuring timely arrival of packages.