AgileEngine is an Inc. 5000 company that creates award-winning software for Fortune 500 brands and trailblazing startups across 17+ industries. We rank among the leaders in areas like application development and AI/ML, and our people-first culture has earned us multiple Best Place to Work awards.
What you will do
Provide first-level Shopify technical support, troubleshoot critical issues, and escalate as needed
Conduct incident analysis, postmortems, and document resolutions for continuous improvement
Engage with Product Management and business partners on system capability, design, and solutions
Work with Development to ensure technical requirements, best practices, performance, and security
Support Project Management with effort estimates, planning, and removing technical roadblocks
Develop key system components, identify reusable modules, and optimize delivery time
Research platform capabilities and opportunities for the eCommerce roadmap
Perform code analysis, develop patches, and implement new platform features
Participate in code reviews, unit testing, and technical validation of updates
Must have
4+ years of Shopify development experience, with knowledge of Shopify Plus
Solid understanding of the Systems Development Lifecycle (SDLC) and methodologies
Experience troubleshooting site issues using various tools (commercial/open-source)
Strong problem-solving, analytical skills, and attention to detail
Experience with page performance optimization and secure development practices
Knowledge of front-end caching, CDNs, and request-response flow
Familiarity with ticketing systems like Jira
Strong verbal and written communication skills
Ability to work independently and collaboratively in a team
Patience, empathy, and a customer-first mindset
Continuous learning mindset and adaptability to new technologies and procedures
Upper-Intermediate English level
Nice to have
Previous experience in customer service or technical support is a plus
Salesforce Cloud experience
Proficiency in core JavaScript (or a popular variant) and front-end frameworks
Perks and benefits
Professional growth: Accelerate your professional journey with mentorship, TechTalks, and personalized growth roadmaps
Competitive compensation: We match your ever-growing skills, talent, and contributions with competitive USD-based compensation and budgets for education, fitness, and team activities
A selection of exciting projects: Join projects with modern solutions development and top-tier clients that include Fortune 500 enterprises and leading product brands
Flextime: Tailor your schedule for an optimal work-life balance, with options for remote or in-office work
Seniority level
Mid-Senior level
Employment type
Full-time
Job function
IT Services and IT Consulting
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