Streamline fraud detection and resolution by joining our Case Management team. As a detail-oriented intern, you'll play a key role in evolving our fraud case intake and resolution platform, enhancing operational workflows across departments.
To succeed in this role, you'll need strong analytical skills, attention to detail, and the ability to work effectively across tools like Jira, Confluence, and Excel. You'll also be passionate about process efficiency, curious about fraud prevention, and proactive in communication.
Responsibilities:
* Assist with the intake, tagging, and triage of fraud-related case submissions;
* Document return materials processes for traceability and evidence handling;
* Support the creation and refinement of SOPs for fraud and marketing workflows;
* Collaborate with Fraud Ops, Decision Science, and Technical teams to align platform inputs;
* Participate in testing and feedback for new platform features;
* Help draft reports and identify opportunities for automation and process improvement.
You will be a great fit if:
* Currently pursuing a degree in Business, Analytics, Finance, Information Systems, Criminal Justice, or a related field;
* Strong academic performance and attention to detail;
* Passionate about structured processes and operational efficiency;
* Comfortable working across tools like Jira, Confluence, and Excel;
* Curious about fraud prevention, financial crimes, and enterprise automation;
* Proactive communicator with strong English skills (written and verbal).
Why choose us?
* We celebrate diversity and are committed to creating an inclusive environment for all employees.