Job Description
The Core+ Support Expert role involves delivering AI-powered advice and exclusive features to customers. This position requires technical expertise and problem-solving skills to resolve complex issues.
This individual contributor reports to the Senior Support Service Delivery Manager and is responsible for supporting Intelligent Agreement Management (IAM) and associated services.
* Resolve escalated cases from support channels involving customer-reported issues.
* Own customer issues requiring engineering engagement to address technical bugs and influence the development roadmap.
* Apply technical product expertise within IAM areas to support customer adoption.
Required Skills and Qualifications
This position requires excellent communication and collaboration skills, as well as the ability to work independently in a team environment.
A Bachelor of Science degree in Computer Science, Engineering, or related technical discipline, and 2+ years of SaaS troubleshooting experience in a Technical Support capacity are required.
* Bachelor of Science degree in Computer Science, Engineering, or related technical discipline.
* 2+ years of SaaS troubleshooting experience in a Technical Support capacity.
Benefits
Docusign values diversity and inclusion, and welcomes applicants from all backgrounds.
* Familiarity with structured query languages such as SQL and SOQL.
* Ability to maintain composure in critical situations and communicate clearly with both internal and external customers.