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Responsibilities and duties:
Participate in daily support meetings and product backlog grooming with developers;
Provide N1/N2 support and QA for N3 support teams and specialists;
Validate user stories developed within development sprints;
Create procedures and functionalities documentation;
Gather functional requirements for operational systems;
Participate in on-call support for high-availability systems, with standby shifts alongside the Systems/QA Analysts team;
Define sprint planning and execution;
Use the Scrum framework to ensure timely delivery of functionalities within sprints;
Conduct sprint reviews and demos to the Product Owner;
Analyze requirements and develop test plans;
Execute manual and automated test cases;
Debug issues and suggest improvements;
Document system functionalities;
Represent the end-user perspective to developers;
Assist in diagnosing and resolving problems;
Conduct post-launch and post-implementation testing.
Requirements and qualifications:
Ongoing higher education in IT or related fields;
Technical or professional courses in IT, technology, or related areas;
Experience in IT support roles;
Experience providing N1/N2 support for operational systems;
Experience in QA activities;
Knowledge of Agile methodologies.
Additional information:
Benefits include health plans (Hapvida, Bradesco Saúde, or Unimed), dental plans, meal vouchers, life insurance, transportation allowance, pharmacy plan, university partnerships, Gympass, Auster, internal education platform, baby welcome kit, and Moodar platform for therapy services.
Seniority level
Not Applicable
Employment type
Full-time
Job function
Other
Industries
IT Services and IT Consulting
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