We are seeking an experienced Account Manager to build and maintain strong, positive client relationships through clear communication and reliable service.
Key Responsibilities:
* Work with clients to understand their marketing goals and translate those goals into clear, actionable tasks.
* Review final deliverables before submission to ensure they align with client expectations and goals.
* Serve as the main point of contact for clients, providing regular updates, addressing concerns, and delivering exceptional customer service throughout the project lifecycle.
Main Objectives:
* Client Collaboration and Project Oversight:
o Utilize meeting notes to create and share meeting summaries after every single meeting.
o Share any critical snippets from the meeting as they relate to projects.
o Handover the meeting notes, action items, and recording packaged nicely in the meeting template.
* Relationship Building and Industry Engagement:
o Build and maintain strong relationships with clients and industry contacts using these connections to strengthen collaboration, improve outcomes, and contribute to long-term success.
Additional Skills:
* Strategic Thinking: Able to understand client goals and work with senior account managers to shape big-picture plans that guide execution.
* Verbal & Written Communication: Strong communicator who can clearly explain timelines, manage expectations, and present deliverables in a way that builds trust.
* Emotional Intelligence: Skilled at reading situations, navigating client personalities, and staying calm and professional, even under pressure.
* Time Management: Able to balance meetings, client communication, and planning without losing sight of deliverable deadlines.
* Presentation Skills: Comfortable leading client meetings, walking through results, and representing the agency in a polished, confident way.
Reporting Relationship:
* This role reports to the Senior Account Manager
Key Performance Indicators (KPIs):
* Client Satisfaction Score (CSAT): 9/10 or higher average score from client check-ins or post-project feedback.
* Client Retention Rate: 93%+ of clients renew or continue service.
* Project Delivery Accuracy: 95%+ of deliverables are approved by the client without major revisions.
Our Expectations:
* You will thrive in fast-moving environments and know how to prioritize without dropping the ball.
* You will lead client meetings with confidence, take organized notes, and share updates that actually move things forward.
* You will manage feedback like a pro – you stay calm, navigate tough conversations with professionalism, and keep relationships strong.
* You will be detail-oriented and deadline-driven, keeping an eye on deliverables and ensuring work is polished before it ever reaches the client.
About You:
* You know how to build trust with clients through clear communication, consistent follow-up, and by always showing up prepared.
* You're skilled at translating client goals into specific, actionable tasks, and you make sure those tasks are assigned, tracked, and delivered on time.
Purpose of This Position:
* The primary objective of this role is to build and maintain strong, positive client relationships through clear communication and reliable service.
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