Technical Customer Support Expert Role
We are seeking a skilled Technical Customer Support Expert to provide exceptional service to valued customers by troubleshooting complex requests, managing the global support queue, and ensuring excellent communication with internal teams.
* Analyze customer-reported issues, identify root causes, and provide timely solutions via case updates, calls, or screen-sharing sessions.
* Collaborate closely with cross-functional teams to replicate and resolve complex technical issues.
Technical Troubleshooting Responsibilities
* Analyze web applications using Chrome Developer Tools, review network requests, debug front-end issues, and identify JavaScript or API failures.
* Perform API testing and validation using tools such as Postman or cURL.
* Conduct diagnostics on Windows Application Servers and troubleshoot IIS and SSL issues.
* Configure and troubleshoot Windows ADFS Servers and perform remote diagnostics via VPN, RDP, or similar tools.