Job Responsibilities
* Fulfillment Experience: Take ownership of fulfillment experience goals (including On-Time Delivery rate, delivery speed, etc.). Design the fulfillment experience monitoring system, build diagnostic capabilities, and design and implement improvement strategies based on diagnostic results.
* Capacity Strategy: Responsible for the quantity and quality of fulfillment capacity. Design capacity models tailored to different stages of business development; formulate strategies for capacity acquisition (growth) and retention; design capacity management rules; and collaborate with stakeholders to drive implementation, building a competitive barrier in delivery capacity.
* Cost Optimization: Responsible for fulfillment costs. While maintaining experience standards, leverage strategies such as dispatching, pricing, and ETA in coordination with capacity models to improve delivery efficiency and optimize overall fulfillment costs.
* Operational Support: Support operational actions required for strategy implementation, including market research, frontline interaction, and information alignment.
Job Requirements
* Education: Bachelor's degree or above.
* Experience:
* Experience in internet platform operations, strategy analysis, or the logistics/delivery industry.
* Experience in strategy operations or capacity management within O2O, On-demand Delivery, E-commerce Logistics, or Ride-hailing platforms is preferred.
* Core Competencies:
* Data-Driven: Excellent data analysis skills and sensitivity. Proficient in SQL and Excel, with the ability to discover problems and validate strategies through data.
* Logical & Systems Thinking: Clear logical thinking and systematic thinking capabilities. Able to deconstruct complex business problems and design actionable solutions.
* Project Management & Collaboration: Outstanding cross-departmental communication and collaboration skills. Able to effectively drive Product, Tech, and Marketing resources to achieve project goals.
* Ownership & Resilience: Strong sense of ownership for business results. Possess strong self-drive and the ability to solve problems in a fast-paced, uncertain environment.