As a Salesforce Business Analyst, you will be responsible for empowering professionals to achieve their best while helping them find daily inspiration and become the best version of themselves.
About This Role
We are seeking a talented and self-motivated individual to join our journey to advance the world of technology through innovation and creativity. The ideal candidate will have strong analytical thinking skills, problem-solving abilities, and effective oral and written communication skills.
Key Responsibilities
* Gather and document business requirements: Engage with stakeholders to elicit, clarify, and translate business needs into functional specifications for Salesforce implementations.
* Business process analysis: Map, analyze, and optimize business processes, identifying gaps and opportunities for improvement using Salesforce functionalities.
* Solution design & configuration: Collaborate closely with IT and stakeholders to design, configure, and implement Salesforce solutions that align with organizational goals.
* Data analysis & reporting: Prepare technical reports, dashboards, and visualizations by collecting and analyzing business data and CRM trends.
* Testing & training: Conduct user acceptance testing (UAT), prepare training materials, and facilitate learning sessions for end-users to ensure successful adoption of new solutions.
* Stakeholder collaboration: Communicate clearly with business leaders, project managers, developers, and end-users to ensure requirements are fully understood and solutions deliver maximum value.
* Continuous improvement: Gather feedback post-implementation, monitor solution performance, and iterate on Salesforce configurations for ongoing optimization.
Requirements
* In-depth knowledge: Salesforce Sales cloud, Quote, Order and Contract Management Testing (UAT)
* Business case writing: Wireframing and flow diagrams
* Salesforce configuration: Administration and basic programming/scripting (Apex, SOQL) is advantageous
Soft Skills
* Analytical thinking: Problem-solving and effective oral and written communication
* Requirement gathering: Documentation, process mapping, and diagramming
* Stakeholder management: Facilitation and continuous improvement