We are a global technology company seeking an experienced Business Analyst to join our team in advancing the world of technology through innovation and creativity.
As a Business Analyst, you will be responsible for gathering and documenting business requirements, engaging with stakeholders to elicit and clarify needs, and translating these into functional specifications for Salesforce implementations.
Business process analysis is also a key part of this role, involving mapping, analyzing, and optimizing business processes to identify gaps and opportunities for improvement using Salesforce functionalities.
Solution design and configuration require collaboration with IT and stakeholders to design, configure, and implement Salesforce solutions that align with organizational goals.
You will also prepare technical reports, dashboards, and visualizations by collecting and analyzing business data and CRM trends. Testing and training involve conducting user acceptance testing, preparing training materials, and facilitating learning sessions for end-users to ensure successful adoption of new solutions.
Stakeholder collaboration is essential, requiring effective communication with business leaders, project managers, developers, and end-users to ensure requirements are fully understood and solutions deliver maximum value.
Continuous improvement involves gathering feedback post-implementation, monitoring solution performance, and iterating on Salesforce configurations for ongoing optimization.
The ideal candidate will have in-depth knowledge of Salesforce Sales cloud, Quote, Order and Contract Management. Experience with business case writing, wireframing, and flow diagrams is also beneficial.
Basic programming/scripting skills, particularly in Apex and SOQL, are advantageous.
Analytical thinking and problem-solving skills are crucial, as is effective oral and written communication. Requirement gathering and documentation, process mapping and diagramming, and stakeholder management and facilitation are all key components of this role.