The professional will be responsible for strategically managing the after-sales service for agricultural machinery, ensuring technical support, parts supply, warranty management, and relations with the dealer network, through team leadership and integration with internal areas, ensuring customer satisfaction and strengthening the brand throughout the market.
* Manage the entire after-sales process, ensuring technical support in the field from product launch to post-launch
* Conduct warranty management, monitoring costs, indicators, and corrective actions in partnership with engineering and quality
* Plan and supervise the spare parts strategy, defining inventories, pricing policies, and loyalty programs
* Standardize after-sales customer service, monitoring NPS, response time, and promoting continuous improvements
* Coordinate internal technical training for dealers and customers, in addition to keeping manuals and catalogs up to date
* Develop and strengthen the dealer network with goals, certifications, training, and expansion plans aligned with the company's strategy
* Integrate engineering, quality, production, marketing, and sales to align strategies and solutions
* Prepare management reports and performance analyses to support decisions and investments
Requirements:
* Bachelor's degree in Engineering, Business Administration, Marketing, or related fields;
* MBA/Postgraduate degree in Management is a plus
* Intermediate/advanced English
* Solid experience in after-sales of agricultural machinery or capital goods, team management, and dealer relations
* Proficiency in ERP, CRM, and KPIs applied to after-sales
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