Job Summary
We are seeking a Technical Customer Support Representative to join our team in delivering exceptional customer experience.
* This role involves providing timely response and resolution to all inbound customer support (phone, chats, and emails) to understand customer needs and feedback.
The ideal candidate will have 2+ years of Level 1 support experience, preferably in a doctor's office, veterinary clinic, hospital, or similar healthcare environment.
* Key responsibilities include performing core functions of technical support, configuration tasks, and scheduling.
A successful candidate will maintain high reliability in terms of on-time attendance and availability in assigned channels per shift schedule.
Required Skills and Qualifications
* Demonstrated understanding of product knowledge to help build and curate knowledge articles.
* Excellent communication and problem-solving skills with the ability to work effectively with customers in a fast-paced environment.
Benefits
This role offers an opportunity to deliver excellent customer experience to clinics and pet owners, ensuring root cause and solution are provided consistently.
Other Responsibilities
Additional responsibilities include staying updated on product knowledge to provide consistent and accurate information to customers.