Overview
About us
We are the independent expert in assurance and risk management. Driven by our purpose, to safeguard life, property, and the environment, we empower our customers and their stakeholders with facts and reliable insights so that critical decisions can be made with confidence.
As a trusted voice for many of the world’s most successful organizations, we use our knowledge to advance safety and performance, set industry benchmarks, and inspire and invent solutions to tackle global transformations.
About the role
DNV Brazil is seeking a new Collections Analyst. This role is responsible for the resolution of overdue customer account balances. It is imperative that the candidate possesses the ability to use strong collection techniques while maintaining strong business relationships. You will notify customers of their account status, identify root causes that are preventing timely payment, and develop solutions to obtain payment, monitor customer remittances, and maintain documentation related to all aspects of the collection process.
Key Responsibilities for the role:
1. Contact clients via telephone, letter, and email in an effort to recover payment
2. Email invoices to customers
3. Maintain detailed notes of collection activity and customer responses
4. Accountable for minimizing the overall A/R aging and producing a daily report of collection activities
5. Negotiate a resolution of delinquent account balances in adherence to policy and procedure guidelines
6. Communicate unusual account situations to higher management
7. Review customer aging reports for discrepancies, resolve discrepancies, and prepare adjustments as needed
8. Process payments, write-offs, charge-backs
9. Other duties as required
What we offer
DNV is an Equal Opportunity Employer and gives consideration for employment to qualified applicants without regard to gender, religion, race, national or ethnic origin, cultural background, social group, disability, sexual orientation, gender identity, marital status, age, or political opinion. Diversity is fundamental to our culture and we invite you to be part of this diversity.
About you
Technical Skills
1. Degree in Accounting, Finance, Business Administration, or related areas required
2. Minimum of 3 years' experience in credit and collections in a dynamic environment
3. Understanding of the legal implications of credit and collections
4. Knowledge of credit reporting agencies and bankruptcy
5. Excellent customer service, relationship building, analytical and negotiating skills
6. Knowledge of the internet and how to conduct research on the internet
7. Able to communicate persuasively, efficiently, and professionally with external customers
8. Positive attitude and solution-oriented; able to adapt quickly to a changing environment
9. Self-driven with teamwork spirit and interpersonal skills
10. Digital Native – deep knowledge in Office Package, especially Excel (index matching, VLOOKUP, pivot tables, etc.) and MS Forms
11. Data management and analysis (including tools like Power BI) and storytelling (data advisory) is a plus
12. Strong written and verbal English communication skills (mandatory)
13. Desirable Spanish communication skills
14. Portuguese Native (mandatory)
Personal characteristics/behavior:
1. Excellent communication skills and cultural awareness
2. Respect for hierarchy
3. Attentive to detail and deadlines
4. Sharp judgment
5. Ability to multi-task, prioritize, and work under pressure
6. Passion and willingness to learn and understand new software/accounting systems
7. Curious, creative, and good relationship skills
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