Business Processes Consultant: CAS Manufacturing/Maintenance Lead Consultant
We help the world run better. At SAP, we keep it simple: you bring your best to us, and we'll bring out the best in you. We're builders touching over 20 industries and 80% of global commerce, and we need your unique talents to help shape what's next. The work is challenging – but it matters. You'll find a place where you can be yourself, prioritize your wellbeing, and truly belong. What's in it for you? Constant learning, skill growth, great benefits, and a team that wants you to grow and succeed.
Purpose and Objectives
SAP Cloud Application Services (CAS) provides a wide range of services for managing business process and application logic, data layers, application security, software releases, performance, integrations and adoption accelerator through a subscription. Our application experts are engaged across the customer lifecycle to understand customers’ needs, helping to define and scope elements and outcomes aiming at a delivery of service excellence.
The SAP unit “Managed Service Delivery Center - Americas” successfully supports local and global customers from various industries in maintenance, daily operation, and ongoing functional support of their SAP business applications.
Our Delivery Center is planning to enhance its capacities for professional delivery management of on‑premise, cloud or hybrid customer engagements and is offering the position for a “SAP Business Processes Consultant: CAS Manufacturing/Maintenance Lead Consultant”.
Expectations and Tasks
As a Support Consultant, you work in small, combined teams of consulting experts and partner companies on customer solutions during operations, as a strategic support advisor driving complex problem resolution and team leadership, thought leader driving complex transformations.
Your tasks will be:
Analyzing and resolution of application incidents
Performing changes in alignment with business processes & solution architecture
Optimise manufacturing/maintenance business processes and solution architecture and help customers adopt best practices
Drive innovation by identifying optimization opportunities in manufacturing/maintenance components of the Business Suite
Design, functional specifications, configuration, testing
Manage customer challenges and escalations in a proactive and structured manner
Ensure efficient CAS delivery and value add to the customer
Functional / technical contact person for the core team members
Identify, evaluate and avert functional / technical project risks
Identify and evaluate potential for functional / technical standardization, optimisation, continuous improvements, proactive activities in collaboration with the core team members and the customer
Coordinate documentation of customer solutions according to customer standards and CAS processes
Validate functional / technical change requests (Change Order / Additional Service Order) from CAS consultant, including solution approach, effort estimation, and resources
Supports Application Service Manager (ASM) and core team with additional tasks such as attendance in customer meetings, presentation of package‑specific content during kick‑off meetings, functional / technical de‑escalation, prioritisation of tickets and tasks
Advise on standardisation, optimisation, continuous improvement and changes
Education and Qualifications / Skills and Competencies
Bachelor’s degree in Computer Science, Engineering or equivalent work experience
Background in key methodologies for efficient deployment and operation (ITIL) of SAP applications
Deep knowledge in the following areas and business processes: SAP Production Planning (PP), SAP Plant Maintenance (PM), SAP Quality Management (QM)
Profound experience of the implementation and support of SAP Manufacturing/Maintenance components portfolio in the following areas would be beneficial: pMRP; SAM – SAP Service and Asset Manager
Professional certification: SAP Professional Certification demonstrating proven expertise through successful project implementations
Strategic support vision: Ability to align support activities with customer's overall SAP strategy and business objectives
Multi‑domain expertise: Knowledge across multiple SAP products and comprehensive understanding of SAP ecosystem
Team leadership: Managing diverse support teams and coordinating cross‑functional support activities
Governance & risk management: Advanced understanding of compliance, risk assessment, and governance frameworks
Customer advisory role: Providing strategic guidance on SAP optimization, best practices, and roadmap alignment
Innovation leadership: Driving adoption of new technologies and methodologies, new support tools, and AI‑powered solutions like SAP Joule for consultants
Business development: Contributing to customer success initiatives and support service expansion
Mentorship excellence: Developing next generation of SAP consultants through effective coaching
Knowledge sharing: Contributing to SAP Community content and internal knowledge base development
Ability to work effectively as a virtual member of a dynamic, dispersed team (remote)
Excellent presentation, organizational and planning skills
Ability to establish solid working relationships with clients
Professional communication and social interaction
Professional services integration: Understanding when to engage other CAS SMEs and other SAP areas for very complex situations
Support analytics: Using data‑driven insights to improve support delivery and customer satisfaction
Thought leadership: Contributing to SAP support best practices and community knowledge sharing
Native Portuguese speaking; fluent in English; advanced in Spanish
Work Experience
A minimum of 8+ years of relevant work experience, e.g. SAP Manufacturing/Maintenance core projects, with a reputed consulting company or system integrator (Implementation, migrations, versions updates, AMS support)
Proven track record of leading complex support scenarios and customer success initiatives
Location
Remote, hybrid possibility.
Expected Travel
0 - 30% travel.
About SAP
Bring out your best. SAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end‑to‑end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with two hundred million users and more than one hundred thousand employees worldwide, we are purpose‑driven and future‑focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, you can bring out your best.
We win with inclusion. SAP’s culture of inclusion, focus on health and wellbeing, and flexible working models help ensure that everyone – regardless of background – feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better world.
Equal Employment Opportunity
SAP is committed to the values of Equal Employment Opportunity and provides accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e‑mail with your request to Recruiting Operations Team: Careers@sap.com.
Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, gender (including pregnancy, childbirth, etc.), sexual orientation, gender identity or expression, protected veteran status or disability, in compliance with applicable federal, state, and local legal requirements.
Successful candidates might be required to undergo a background verification with an external vendor.
Please note that any violation of these guidelines may result in disqualification from the hiring process.
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