Production Support Professional
We are seeking a highly skilled and experienced professional to provide comprehensive production support for our applications. This role requires strong interpersonal skills, the ability to work effectively with global teams, and a growth mindset.
Key Responsibilities:
* Troubleshoot and Resolve Complex Issues
* Collaborate with Cross-Functional Teams
* Monitor Application Performance and Implement Improvements
* Document Support Processes and Maintain Accurate Records
* Participate in On-Call Rotations
* Contribute to the Development of Best Practices
Must-Have Qualifications:
* Bachelor's Degree or Equivalent Work Experience Required
* 3+ Years of Related Production Support Experience Required
* Strong Interpersonal Skills and Ability to Work with Global Teams
* Experience with Basic Scripting Tools
* Growth Mindset and Proactive Approach to Problem-Solving
Preferred Qualifications:
* Advanced Proficiency in DevOps, Agile, and Lean Methodologies
* Business Knowledge of Securities, Fund Accounting, Collateral, and Tri-Party Repo
* Experience in Platform Engineering, Cloud, Virtual Environments, MQ, Database Management, Network, ITIL, and Service Management