Monitoring ongoing delivery routes and interacting with drivers and shippers is a key part of this role.
Key Responsibilities
* Track the status of deliveries in real-time
* Communicate with drivers and shippers via phone or live chat
Requirements
* Fluency in spoken and written English
* Ability to work flexible hours based on EST time zone
This role requires strong problem-solving skills, effective communication, and a proactive approach to customer satisfaction.
Previous experience in logistics, courier services, call centers, customer support, or account management would be beneficial for success in this position.