Business Technical Service Analyst
Synopsis
This role involves establishing a positive rapport with clients to develop and maintain long-term relationships, understanding their business objectives and expectations, and acting as the go-to person for all aspects of services and support.
Key Responsibilities
* To evaluate client business requirements, estimate effort, and guide them to utilize standard solutions while maximizing revenue.
* To convert client business requirements into detailed technical specifications and present them internally and externally while securing requirement sign-off.
* To gain and maintain knowledge of critical business impact issues from the Service Desk.
* To assist with document maintenance for client system environments, keeping records of client functionality, environment, and client-specific documentation.
* To participate in release management between Service Desk, Compliance, and Project, as well as client activities such as Payment Card Industry audits and internal projects, ensuring code releases do not negatively impact client operations.
* To take part in executing simple project/development work plans and revising them as appropriate to meet changing needs and requirements.
Requirements
* A relevant degree in Information Technology or a related field.
* Solid experience in Oracle Database and PL/SQL development.
* Previous experience consulting with clients to meet business needs.
* Experience in requirements gathering, technical design, and technical presentation.
* An advanced English level for speaking, listening, and writing.
Work Environment
We recognize that innovation and transformation happen in inclusive and safe work environments. We strongly encourage people with disabilities to apply for our job positions.