Operations Manager
We are seeking a skilled Operations Manager to oversee ongoing delivery routes and collaborate with cross-functional teams.
* Monitor delivery routes and ensure timely pickups and drop-offs
* Communicate with delivery drivers and shippers via phone and live chat
* Collaborate with cross-functional teams to resolve issues and improve operations
This role requires strong leadership skills, as well as proficiency in English and experience in logistics or customer support. The ideal candidate will be able to work effectively in a fast-paced environment and prioritize multiple tasks simultaneously.
The successful Operations Manager will drive business growth by identifying opportunities to streamline processes, improving overall efficiency and reducing costs. They will also foster strong relationships with internal stakeholders and external partners, promoting effective communication and collaboration across all levels of the organization.
Key responsibilities include:
* Developing and implementing operational strategies to meet business objectives
* Leading cross-functional teams to achieve project goals and deliverables
* Analyzing data to inform business decisions and optimize processes