Are looking for an experiencedCustomer Operations & Finance Support professionalto join our team and play a key role in managingpremium enterprise customer accountswithin a structured ITIL‐based operations model.This role combinescustomer service leadership, finance & accounting ownership, and IT service management, making it ideal for someone who enjoys working across functions, engaging with senior stakeholders, and driving operational excellence in a multinational environment.Your role and responsabilities:Create, update, and managecustomer datawithin internalITIL toolsto support end‐to‐end service workflows Own and manage thefinancial health of customer accounts, including: MonthlyBalance Sheet preparation & review Account reconciliations P&L analysisand variance explanations Performfinancial analysis and reportingto support business and management decisions Leadcustomer onboarding and offboardingforSAP ECS accounts, coordinating with cross‐functional stakeholders Work directly withPremium Customers, ensuring a high‐quality, reliable service experience Monitor customer service metrics, analyze trends, and take proactive actions to improve delivery Measure, track, and improveoverall customer experience levels Analyze support workflows and propose improvements for efficiency and effectiveness Manage support operations in a24x5 model, ensuring smooth workload handovers and SLA compliance Develop, document, and maintainStandard Operating Procedures (SOPs) Support management withforecasting, budgeting, and performance tracking vs. plan Lead and support customer service teams through transitions, service introductions, or operational changes Collaborate closely withsenior managementto align customer service outcomes with company goals What You BringExperienceworking in anOperations Support model Advanced English Strong experience infrontline customer management, including executive‐level interactions Proven experience managingFinance & Accounting aspectsof customer accounts Hands‐on experience with ITIL processes, including: Incident Management Service Request Management Change Management Excellent analytical and problem‐solving skills High attention to detail and accuracy infinancial data analysis and reporting Strong verbal and written communication skills Ability to work independently while collaborating effectively within a team Experience working in amultinational or cross‐cultural environmentNice to HaveProject management experience inservice transition and/or service introduction Experience with commoncustomer service and ITSM tools Exposure to enterprise orSAP‐based customer environmentsPlease submit resumé in English