Join to apply for the Analista de Cobrança Sênior role at COGECOM.
Responsibilities:
1. Analysis of the collection portfolio: Identify delinquent clients, analyze each debt's situation (delay time, amount, etc.), and classify clients based on relevant criteria.
2. Client contact: Reach out via phone, email, and other means to negotiate deadlines, payment methods, and renegotiation agreements.
3. Payment monitoring: Oversee receipt of payments, locate processed payments, update the system, and identify pending issues.
4. Clarify invoice doubts: Provide explanations about deadlines, payment conditions, and other questions from our cooperatives.
5. Report generation: Prepare detailed reports on the status of the collection portfolio, showing total overdue amounts, main pending issues, agreements made, and collection history.
6. Risk analysis: Evaluate the risk of default and propose measures to minimize credit loss.
7. Process improvement: Identify opportunities for process improvements in collections and propose solutions to optimize credit recovery.
Key tasks and responsibilities:
* Same as above, focusing on collection analysis, client contact, payment tracking, reporting, risk assessment, and process improvement.
Necessary skills and knowledge:
* Clear and assertive communication and negotiation skills.
* Organization and planning abilities.
* Resilience and ability to handle stressful situations professionally.
Requirements:
* Currently pursuing a degree in Administration or related fields.
* Previous experience in collections.
* Excellent verbal and written communication skills.
* Negotiation and conflict resolution skills.
* Intermediate proficiency in Microsoft Office.
* Strong interpersonal skills.
Desirable competencies:
* Proactivity and agility in task execution.
* Attention to detail and organization.
* Ability to work under pressure and meet goals.
* Argumentation, negotiation, and assertiveness.
Benefits:
* Unimed medical assistance.
* Dental assistance via Dental Uni.
* Bom Place discount club.
* ECX meal voucher.
* Transportation allowance.
* ECX pharmacy partnership.
* Gympass membership.
Work location:
Bairro: starts at Bom Retiro – Curitiba PR, moving to Bacacheri.
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