Job Overview
We're looking for a seasoned Home Care Scheduler to join our dynamic team. As a Home Care Scheduler, you will be responsible for managing caregiver schedules, call-outs, and no-shows to ensure continuous client coverage.
Key Responsibilities:
* Manage caregiver schedules, call-outs, and no-shows to ensure seamless care coordination.
* Proactively identify coverage gaps and resolve scheduling conflicts in real time.
* Document updates accurately in the system to avoid missed calls or service disruptions.
* Collaborate with teammates to ensure smooth handoffs across shifts and 24/7 coverage.
* Provide feedback and suggestions to improve scheduling processes and the client's platform.
Required Skills and Qualifications
Must-haves:
* 1-2+ years of experience in U.S. healthcare operations, patient coordination, or provider support roles.
* Proven experience speaking with physicians, clinic staff, or healthcare providers.
* Familiarity with EMR/scheduling systems (e.g., WellSky, AxisCare, ClearCare).
* Tech-savvy and quick to learn new platforms; comfortable working with AI-driven tools.
* Strong problem-solving skills with the ability to resolve urgent scheduling conflicts.
* Past experience working with U.S.-based teams in a fully remote role setup.
Benefits
* Potential for profit share based on performance.
* Unlimited PTO.
* Potential growth opportunities.