Job Description
This role involves managing existing customer accounts, identifying new business opportunities, building strong relationships with customers, and ensuring customer satisfaction and retention.
Key responsibilities include developing and executing account plans to achieve revenue growth and customer satisfaction goals, building and maintaining strong relationships with key decision-makers at existing customer accounts, proactively identifying and pursuing new business opportunities within existing accounts, conducting regular account reviews and providing insightful business reviews to customers, and working closely with other departments to support customer success.
Sales and Revenue:
* Achieve and exceed assigned sales quotas and revenue targets.
* Drive client retention, renewals, upsells, and cross-sells.
* Negotiate and close deals effectively.
* Manage the entire sales cycle from lead qualification to contract negotiation and customer onboarding.
* Contribute to the development of sales strategies and best practices.
Qualifications and Skills:
* Proven track record of success in a sales role, preferably in the software industry.
* Experience with long sales cycles, request for proposals, and public tenders.
* Strong understanding of the software development lifecycle and enterprise IT environments.
* Experience with open source software, API management, and IAM technologies.
* Excellent communication, presentation, and interpersonal skills.
* Strong negotiation and closing skills.
* Ability to build and maintain strong customer relationships.
* Strong analytical and problem-solving skills.
* Proficiency in CRM systems and other sales tools.
* Native Portuguese speaker, fluent in English (oral and written).
* Bachelor's degree or equivalent preferred.
Work Environment: This is a fully remote position with frequent short travel.