This role combines creative vision with project and relationship management, ideal for someone who thrives on collaboration, ownership, and impact.
Key Responsibilities
* Design dynamic templates that automate and scale creative production across platforms.
* Translate creative briefs into flexible templates built for performance and brand consistency.
* Partner with internal teams to ensure designs meet both aesthetic and technical needs.
Client Onboarding & Success
* Owning the onboarding journey for clients from kick-off to rollout.
* Leading hands-on platform training (1:1 and group), empowering clients to create and manage their own campaigns.
* Be a trusted point of contact for questions, support, and adoption guidance throughout the client relationship.
Project Management & Relationship Building
* Coordinate onboarding and training timelines, manage expectations, and communicate progress clearly with both clients and internal teams.
* Gathering feedback from clients and translating their needs into actionable insights for our product team.
* Ensuring clients are not only satisfied but excited about the value brought to their creative process.
Innovation & Expansion in Americas
* Part of shaping how creative automation is adopted in the region.
* Helping refine our approach to onboarding and support for large markets.
* Collaborating across teams to continuously improve workflows and tools.
Requirements
* Fluent in Portuguese and English (Spanish is a plus)
* Experience with Figma, Photoshop, InDesign, and/or After Effects.
* Strong communicator and natural presenter.
* Tech-savvy and enthusiastic about automation and smart workflows.
* Great at managing multiple projects and timelines without losing details.
* 2+ years of experience in design, client success, or creative operations.
* A fast learner who's excited to grow across the Americas.
Why This Role
* Join a remote-first, flexible work culture with autonomy and support.
* A young, diverse, and passionate team building the future of creative production.
* The opportunity to grow your career at the crossroads of design, tech, and client success.